Privacy Policy
This privacy policy ("Policy") explains the policy regarding the collection, use, disclosure and transfer of your information by Leasingmonk.com a platform of Leasing Monk Workspace Technologies Pvt. Ltd (collectively referred to as the "Company" or “we, “us”, “our”), which operates websites and applications (collectively referred to as "Sites") for delivery of information, products, offerings and content via any mobile or internet connected device or otherwise (collectively the "Services").
This Policy forms part and parcel of the Terms of Use and other terms on the Sites ("Terms of Use"). Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in the Terms of Use. This Policy is effective from the date and time a user registers with any of the Sites and accepts the terms and conditions laid out in the Site. Please read this Policy and our Terms of Use carefully before using our Services. This Privacy Policy is construed according to the Information Technology Act, 2000 (the “Act”) read with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.
Leasing Monk respects the privacy of its users and is committed to protect it in all respects. The information about the user as collected by Leasing Monk is: (a) information supplied by users and (b) information automatically tracked while navigation (“Information”).
By using the Leasing Monk Sites or its Services, you consent to collection, storage, use, transfer, share and distribute the personal information you provide (including any changes thereto as provided by you) for any of the Services that we offer.
Personal Information refers to any information about a living individual who can be identified from that information, either by itself or when it is combined with other information. The Personal Information collected from you will be used only for the purpose of enabling you to use the services provided by us, to help promote a safe service, calibrate consumer interest in our products and services, inform you about online offers and updates, troubleshoot problems, customize user experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, and as otherwise described to you at the time of collection of such information.
1. Information Received, Collected and Stored by The Company
INFORMATION SUPPLIED BY USERS
Registration data
You may give us information about you by filling in forms on our Sites or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Sites, apps, subscribe to our Services, search for a product, company, location or user, place an order on our Sites, enter a competition, promotion or survey, enter profile information on our Sites, register with or link to a third party account such as LinkedIn, Facebook or Google and when you report a problem with our Sites. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, company name, skills, interests, occupation, job title, and links to your accounts with third party applications such as LinkedIn, Facebook and Google.
Subscription or paid service data
When you choose any subscription or paid service provided as part of our Services, we or our payment gateway provider may collect your purchase, address or billing information, including your credit card number and expiration date, etc. However, when you order using an in-app purchase option on any of the applications of the Company, the same are handled by such mobile operating system platform providers. The subscriptions or paid Services may be on auto renewal mode unless cancelled. If at any point you do not wish to auto-renew your subscription, you may cancel your subscription before the end of the subscription term.
Voluntary information
We may collect additional information at other times, including but not limited to, when you provide feedback, comments, change your content or email preferences, respond to a survey, or any communications with us.
2. Information Automatically Collected/ Tracked While Navigation
Cookies
To improve the responsiveness of the Sites for our Users, we may use "cookies", or similar electronic tools to collect Information to assign each visitor a unique, random number as a User Identification (User ID) to understand the User's individual interests using the identified computer or device. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer or device. The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive or device. Our advertisers may also assign their own cookies to your browser (if you click on their ads etc.), a process that we do not control. We receive and store certain types of Information whenever you interact with us via Site or Service though your computer/laptop/netbook or mobile/tablet/pad/handheld device etc. We use persistent cookies and session cookies on our Sites. We use persistent cookies to save your login information for future logins to the Sites. We use session cookies to enable certain features of the Sites, to better understand how you interact with the Sites and to monitor aggregate usage by users and web traffic routing on the Sites. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Sites and then close your browser.
The points below explains the cookies we use and why we use each of them.
Google Analytics: These cookies are used to collect information about how visitors use our Sites. We use the information to compile reports and to help us improve the Sites. The cookies collect information in an anonymous form, including the number of visitors to the Sites, where visitors have come to the Sites from and the pages they visited.
HotJar: We use Hotjar to anonymously track and record sessions. These sessions are not associated with any specific user. Hotjar cookies are stored in your browser and will expire automatically after 365 days. If cookies are disabled, Hotjar does not track or record visits.
Registration: When you sign in, we generate cookies that let us know whether you are signed in or not. Our servers use these cookies to work out which account you are signed in with.
Zoho CRM: Zoho Mail is used for marketing purposes enabling us to tailor content and how we communicate with site visitors and subscribers. The cookies are used to collect information about how visitors use our site. This information is used to compile reports and help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. OfficeRnD may also collect Personally Identifiable Information when you use certain services, through the use of the Site or hypersite web pages, or when you enter promotions or contests offered by OfficeRnD on and through the Site. This information is stored securely in Hubspot.
You can set up your browser options, to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Sites or all functionality of the Services.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Cookies
If a User opts out using the Ads Settings, the unique DoubleClick cookie ID on the User's browser is overwritten with the phrase "OPT_OUT". Because there is no longer a unique cookie ID, the opt-out cookie can't be associated with a particular browser.
Log File Information
•We automatically collect limited information about your computer's connection to the Internet, mobile number, including your IP address, when you visit our Sites, application or service. Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the pages you view. We automatically receive and log information from your browser, including your IP address, your computer's name, your operating system, browser type and version, CPU speed, and connection speed.
• We also collect Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Sites (including date and time); products/services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. We also use applications which take anonymized recordings of user sessions.
3. Information from other sources
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• We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on our Sites.
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• We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.
4. Demographic and other information
We may reference other sources of demographic and other information in order to provide you with more targeted communications and promotions. We use Google Analytics, among others, to track the user behaviour on our Sites. Google Analytics specifically has been enabled to support display advertising towards helping us gain understanding of our users' demographics and interests. The reports are anonymous and cannot be associated with any individual. We use third-party advertising companies to serve ads when you visit our Sites. These companies may use Information (excluding your name, address, email address or telephone number or other personally identifiable information) about your visits to this and other websites or application, in order to provide advertisements about goods and services of interest to you.
We do not provide any personally identifiable information to third party websites / advertisers / ad-servers without your consent.
5. Information Used By The Company
The information as supplied by the users enables us to improve the Services and provide you the most user-friendly experience. All required Information is service dependent and the Company may use the above said user Information to, maintain, protect, and improve the Services (including advertising and personalisation on the Sites) and for developing new services. We may also use your email address or other personally identifiable information to send commercial or marketing messages about our Services and/or such additional updates and features about third parties products and services with an option to subscribe / unsubscribe (where feasible). We may, however, use your email address for non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, billing, etc.). If you are a new customer, we will contact you by electronic means only if you have consented to this.
Any personally identifiable information provided by you will not be considered as sensitive if it is freely available and / or accessible in the public domain like any comments, messages, blogs, scribbles available on social platforms like Facebook, twitter etc.
Any posted/ uploaded/ conveyed/ communicated by users on the public sections of the Sites becomes published content and is not considered personally identifiable information subject to this Policy.
In case you choose to decline to submit personally identifiable information on the Sites, we may not be able to provide certain services on the Sites to you. We will make reasonable efforts to notify you of the same at the time of opening your account. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information.
When you register with the Sites or Services, we contact you from time to time about updating of your personal information to provide the Users such features that we believe may benefit / interest you.
We use third-party advertising companies to serve ads when you visit or use our Sites or Services. These companies may use information (excluding your name, address, email address or telephone number or any personally identifiable information) about your visits or use to particular website, mobile application or services, in order to provide advertisements about goods and services of interest to you.
6. Information Sharing
The Company shares your Information with any third party without obtaining the prior consent of the User in the following limited circumstances
1.The Company proposes to share such Information to conduct its business and to share such Information within its group companies and subsidiaries for the purpose of processing personal information on its behalf. We also ensure that these recipients of such Information agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
2. The Company may share Information, including Personal Information (including but not limited to your mobile number and email address) with any third parties in connection with providing the Services, like co-working space providers, broker partners, commercial space owners/operators/lessees/partners, etc. (“Space Partners”), to enable the Space Partners to contact you in connection with the Services. This is necessary for us to provide the Services as required and requested by you. Please note that the Space Partners are responsible for maintaining the integrity and confidentiality of the Information/Personal Information, and we will not be held liable with respect to any breach, violation or omission by the respective Space Partners. We request you to keep yourself informed and updated with the privacy policies of the Space Partners, and in case you have any queries with respect to the same, to contact each of the Space Partners and/or their designated persons accordingly.
3.The Company may present Information to our advertisers and third parties - to help them understand our audience and confirm the value of advertising on our Sites - however it is usually in the form of aggregated statistics on traffic to various pages within our site.
4.The Company may share your Information regarding your activities on Sites with third party social websites to populate your social wall that is visible to other people however you will have an option to set your privacy settings, where you can decide what you would like to share or not to share with others.
5.We may share your Information to enforce or protect our rights or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or our Sites, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
6.Registered telephone numbers of customers coming on our site may receive telephone or text message contact from us with information regarding new products and services or upcoming events.
7. Information Storage and Security
Your information may be transferred to and stored in locations outside India, for the purpose of implementing new processes or system which may help us in providing you with uninterrupted and seamless Services. We will do this only when the destination jurisdiction has an adequate and appropriate level of protection and where the transfer is lawful.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL/TLS technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Sites, you are responsible for keeping this password confidential. We ask you not to share any password with anyone. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
We use third-party advertising companies to serve ads when you visit or use our Sites or Services. These companies may use information (excluding your name, address, email address or telephone number or any personally identifiable information) about your visits or use to particular website, mobile application or services, in order to provide advertisements about goods and services of interest to you.
Retention periods for records are based on the type of record, the nature of the activity and product and service that the same is associated with, linked to. The periods for retention of your personal information vary, depending on specific legal, business and statutory requirements.
8. Age of Users
You must be 18 years of age or older to subscribe to the Services.
9. Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or any other manner as maybe specified. You can also exercise the right at any time by contacting us at the address given at the end of this Policy.
Our Sites may, from time to time, contain links to and from the websites of our partner networks. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
10. Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. We’ll usually share this with you within 30 days of you asking us for it.
11. Updates / Changes
The internet is an ever evolving medium. We may alter our Policy from time to time to incorporate necessary changes in technology, applicable law or any other variant. In any case, we reserve the right to change (at any point of time) the terms of this Policy or the Terms of Use. Any changes we make will be effective immediately on notice, which we may give by posting the new policy on the Sites. Your use of the Sites or Services after such notice will be deemed acceptance of such changes. You are advised to review this Policy periodically on the Sites to ensure that you are aware of the latest version
12. Miscellaneous
Accuracy and Confidentiality of Account Information
Customers and users are responsible for maintaining the secrecy and accuracy of password, email address, and other account information at all times. Company is not responsible for any personal data transmitted to a third party as a result of an incorrect account related information.
Third-Party Websites
Our Site may contain links to third party websites. Navigating to another website, does not make Company liable for misuse of any information by any website controller to which we may link.
13. Questions / Grievance Redressal
Redressal Mechanism: Any complaints, abuse or concerns with regards to the use, processing and disclosure of Information provided by you or breach of these terms should immediately be informed to the designated Grievance Officers, via in writing or through email signed with the electronic signature to support@leasingmonk.com or our legal counsel, at minigautam@arthavatlawoffices.com
This Policy is subject to changes. Please periodically review this page for the latest information on our privacy practices.